We inform our pleasant customers that our usual times of achievement are 10 to 15 days with reception of your payment.
However, for your rush orders, we thank you for contacting us to check if our planning of production makes it possible to satisfy your request.

The products are delivered to the address indicated by the consumer at the time of his confirmation of order on the site agdaphoto.com.
The consumer is held to check the state of the packing of the goods to the delivery and to announce the damage which had immediately to the conveyor on the delivery order, like at the company, within 3 day.
The consumer can, with his request, to obtain the sending of an invoice to the bill-to-address and not to the address of delivery by validating the option envisaged for this purpose on the purchase order.
As soon as we proceed to a sending, you receive a mall of information immediately.

With regard to forwarding, this one is primarily ensured by the POST OFFICE, possibly by COLISSIMO (on request) for bulky sendings.
THE POST OFFICE:
To reduce to the maximum the transport charges, all the products of weak or average obstruction are dispatched by a postal service.
In addition to the fact of being economic, this service is supposed to deliver in 48H in all France and the possibility offers to you of recovering the products ordered from your post office close to the address of delivery in the event of absence of the place of initial delivery at the time of the presentation of the factor.

Concretely, if you miss the day of the delivery, your factor will leave you a transit advice note in your letter-box,
who will allow you to withdraw your parcel at your post office during the opening hours, according to times' of the post office of your country.
Colissimo Suivi is a highly reliable service.
However, it may be, as in any forwarding, which there can be a delay of delivery or which the product is mislaid.

In the event of delay of delivery compared to the date that we indicated to you in the mall of forwarding,
we ask you to announce us this delay by calling us by telephone or by sending a mall to us.
We will then contact the Post office to make start an investigation.
A Poste investigation can last up to 21 days as from the date of beginning of the investigation.
So during this time, the product is found, it Re-will be conveyed immediately in your residence (majority of the cases).
If on the other hand the product is not found at the end of the 21 days deadline of investigation, the Post office regards the parcel as lost.
It is only at this time that we can return you a product of replacement, with our expenses.
If the ordered products were not available any more at this time, we would refund you assembling it of the products concerned with the loss of the conveyor.
If the products were still available, but had changed selling prices on the site, we would apply the new selling prices, either by refunding you by cheque of the difference, or by requiring a complementary cheque relating to this price difference.
We decline any responsibility as for lengthening for the delivery periods because of the conveyor, in particular in the event of loss of the products or strike.

Any anomaly concerning the delivery (damages, produced missing compared to the delivery order, damaged parcel, broken products...) will have to be imperatively indicated on the delivery order in the form of "handwritten reserves", accompanied by the signature of the customer.
The consumer will have in parallel to confirm this anomaly while addressing to the conveyor in the two (2) following working days the delivery date a mail recommended with acknowledgement of delivery exposing say them complaints.
The consumer will have to transmit copy of this mail by fax or simple mail to our customer service:

  AGDA Photosculpture
  Societe AGDA
  29 rue des frères LUMIERE
  33160 Saint MEDARD EN JALLES
  FRANCE
  Tél - Fax : 33 (0)5 56 05 74 99
  N° SIRET : 480 174 655

Any complaint formulated beyond this time will be rejected.
The formulation of this complaint near company AGDA could be made:
while connecting you on our site in the heading "follow your order" "where, after having entered your number of customer, you will be able to ask us your question through the menu to contact us by specifying the reference of the order well.
Any complaint not carried out in the rules defined above and the time limits could not be taken into account and will release company AGDA of any responsibility with respect to the consumer.
With reception of the complaint, company AGDA will allot a number of exchange products concerned and will communicate it by e-mail, fax or telephone with the consumer. The exchange of a product can take place only after attribution with the consumer of a number of exchange according to the step presented above.
Within the framework of "satisfied or refunded", you have a 7 days deadline to forward to us by E-mail your request.
If the article were not appropriate to you and require complete refunding, you must make of it share by mall with the direction of the company AGDA which will give you a number to be put on the parcel.
Refunding will be done within 20 maximum day.
The expenses of sending will be deduce from refunding and those of forwarding will be with your load.
In the event of error of delivery or exchange, very produced to exchange or refund will have to be turned over to company AGDA as a whole and in its packing of origin, in Colissimo Recommandé, with the following address:

  AGDA Photosculpture
  Societe AGDA
  29 rue des frères LUMIERE
  33160 Saint MEDARD EN JALLES
  FRANCE
  Tél / Fax : 33 (0)5 56 05 74 99
  N° SIRET : 480 174 655

To be accepted, any return will have to be announced as a preliminary to the Customer service of company AGDA and to have a number of return atribué by the direction.
The expenses of Re-sending are the responsibility of company AGDA, except if it would prove that the taken again product does not correspond to the declaration of origin made by the consumer in the good of return.
Any parcel sent without number of authorization will be refused.

Any person who would cancel after delivery her payment near her bank with a malfaisant aim,
its parcel oû would refuse would not seek it,
an order would cancel, knowing that our articles are manufactured overmeasure,
all this without the agreement of AGDA will have its file lodged the very same day with our cabinet of covering,
with operating expenses (compensation, port, % of the cabinet...) which are essential.
if in the event of failure of the usher a complaint will be lodged with the court of competent jurisdiction.